About

Eighteen years on the vendor side of library technology, building it, supporting it, and renewing the contracts, plus a stretch running tech inside a public library.

I know how pricing models shift, how contract language is built, and why SaaS platforms are expensive to leave. Now I turn that into tools and frameworks for libraries. I’m not selling any of it.

Where I've Worked

• OverDrive: Support Team to Project Manager. Employee #70, in quarterly meetings when pricing models shifted.
• Sandusky Library: Communications & Technologies Director. Built lending programs, secured $250,000 in grants, launched Wi-Fi and Roku lending (Ohio Library Council Library Innovation Award, 2015).
• Wayne County Public Library: Assistant Director. System-level vendor management and technology strategy.
• collectionHQ / Baker & Taylor: Customer Success Manager. Started on collectionHQ, then rolled into Baker & Taylor customer success for all digital products and customized library services through Follett's restructuring.
• Dutchie: Senior Customer Success Team. Cannabis compliance, helping people navigate systems instead of lock-in.
• Trellis Law: Director of Customer Success. Managed renewals for law libraries and Am Law 100 firms. The same vendor playbook I’d seen in library tech, in a different industry.

What I Do Now

I build l/30, an open-source library management system designed around data sovereignty and accessibility, because libraries shouldn’t have to choose between functionality and owning their own data.

Why "Unhinged"?

Because I will tell you when you don't need what someone is selling.

I don't have vendor partnerships. I don't do sponsored content. I don't make money recommending products. Everything on this site is my honest opinion, informed by years of watching how vendor decisions actually get made.

Get in Touch

Have a vendor horror story? Questions about a contract? Want to share what's happening at your library? Email me.